Returns
  • We want you to be a happy WitsEnd customer! You may unconditionally return any item purchased if you are not satisfied.  We will refund the the purchase price (not including shipping) if returned within 30 days.  Please contact us and let us know that you are making a return.  In your return package, include a copy of your invoice and reason for return.  Once we receive and verify your return, we will credit your account promptly.

  • Contact Email: service@witsendmosaic.com

Returns via the US Postal Service ship to:
WitsEnd Mosaic
PO Box 914
Pulaski, WI 54162

 

All other shipping methods (UPS, FedEx, etc.)
WitsEnd Mosaic
143 N. St. Augustine St.
Pulaski, WI 54162

  • Software, sample boards, books, opened tools, videos and special orders are non-returnable. 

  • All returns made after 30 days of the order will be subject to a 15% restocking fee.  Discontinued items and clearance items are not eligible for return or refund unless defective.

  • Yes, sometimes we make mistakes!  And when we do, we WILL fix it.  Please report any damage or defect within 48 hours of receipt of order and a replacement will be sent immediately.  A digital photo of the damage and packaging is appreciated but not necessary. 

  • All Clearance and discontinued item sales are FINAL.

  • To avoid returns, feel free to request a free sample by sending an email.  Please be specific as to which color (please use color numbers) you would like the sample of and include your complete mailing address.  We reserve the right to limit the number of samples.  Aureo and Orsoni Gold not included.

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